Errors and Mistakes:
If there's an error due to an incorrect description on our website, we'll take responsibility to rectify it.
If you receive the wrong grind of coffee or any other mistake on our end, we will correct it at our expense. Simply notify us and we'll handle the rest.
External Delivery Issues: In instances of package theft, damage during shipping, or delivery disputes:
Customers are required to provide concrete evidence such as photographs or video evidence of any damages or issues.
Claims without evidence may not be considered.
While we are committed to ensuring customer satisfaction, the resolution of such issues (replacement or partial refund) remains entirely at ['SIP·PERS]™ discretion.
Depending on the situation, customers may be responsible for additional shipping or other associated costs.
International Shipping: We do offer international shipping, but customers should be aware that it can be more expensive and may have more associated issues. International orders are not guaranteed to be delivered and are not refundable under any circumstances.
